Refund policy

Return & Refund Policy

Last updated: July 2, 2026

We want you to love your Threads Soul apparel. If you're not completely satisfied with your purchase, we're here to help.

30-Day Return Window

You have 30 calendar days from the delivery date to request a return or exchange.

Eligibility for Returns

To be eligible for a return, your item must be:

  • Unworn, unwashed, and in the same condition you received it
  • With all original tags attached
  • In original packaging

Non-returnable items:

  • Items marked "Final Sale"
  • Custom or personalized orders
  • Washed, worn, or altered items (unless defective)
  • Items returned after the 30-day window

Defective or Wrong Item?

If your order arrives defective, damaged, or is the wrong item, we will:

  • Provide a FREE prepaid return shipping label
  • Replace or refund your order at no additional cost
  • Process your case within 24 business hours of receiving photos

Please email us within 7 days of delivery with photos to: info@threadssoul.store

Size Exchanges

Ordered the wrong size? No problem:

  • Return shipping fee: $5 (or free store credit for future purchase)
  • Exchange must be requested within 30 days
  • New item ships once we receive and inspect the original

How to Start a Return

  1. Email us: info@threadssoul.store
  2. Include:
    • Order number
    • Reason for return
    • Photos (if defective or damaged)
  3. Wait for confirmation: We reply within 24 hours (Mon-Fri)
  4. Receive instructions: We'll email you a return address and next steps
  5. Ship it back: Use provided label (defects) or your own shipping method (size exchange)
  6. Get refunded: Within 5-7 business days after we receive and inspect

Refund Method

  • Refunds are issued to your original payment method
  • Processing time: 5-7 business days after we receive the return
  • Bank/card statement update: 3-10 additional business days (depending on your bank)

Store Credit Option

Prefer store credit instead of a refund? You'll get:

  • 110% of the return value as store credit
  • Store credit never expires
  • Can be used on any future order

Order Cancellation

  • Within 2 hours of ordering: Full refund, no questions asked
  • After 2 hours (before production starts): 90% refund (10% processing fee)
  • After production has started: No cancellation possible (item is being made specifically for you)

Lost or Damaged Packages

If your tracking shows delivered but you didn't receive it:

  • Contact us within 14 days of the delivery date
  • We'll investigate with the carrier
  • If not resolved, we'll reship or refund

Contact Us

Have questions or need help?

  • Email: info@threadssoul.store
  • Response time: Within 24 hours (Monday-Friday)
  • Business hours: 9 AM - 6 PM EST